Kat has a winning combination of technical knowledge and top notch communication skills, which she's putting to good use as IE's Helpdesk Analyst. 

She took a BSc in Multimedia from Birmingham City University, covering everything from photography, filmography and design to programming and industry knowledge. In her spare time she was writing creatively, and her urge to make online forums prettier and more and user-friendly led her to explore web design and development. She built a prototype web app for her dissertation to creatively display story data for authors, before completing an MA in Creative Writing at the University of Birmingham.

Kat's work life took her to become first a developer, then a copywriter for a small company, so being the face of customer support at IE Digital is the ideal marriage of these key skills. 

Outside work you'll find Kat entertaining her young son, crying over her novels-in-progress, watching terrible TV, playing video games, and talking about astrology.